Start with the product format
Confirm that the product name, concentration, and package size match the item ordered. These details help distinguish between different formats or future product revisions.
Find the batch number
The batch or lot number links the physical item to production and testing records. It may be printed on the bottle, label, carton, or base of the package.
Check storage directions
Follow the storage statement shown on the label. Temperature, light exposure, moisture, and keeping the closure secure can all matter depending on the product.
Best-before information
Check the best-before or expiry information before use. Contact support if information is missing, damaged, or difficult to read, and include photographs of the packaging.