Order processing
Orders are processed on business days. Processing times may be longer during public holidays, promotions, or periods of unusually high demand.
Orders placed outside business hours are reviewed on the next business day.
Shipping methods
Available shipping options and rates are shown at checkout based on the destination and the items in the order.
Tracking
When tracking is available, the tracking link is sent to the email address used at checkout after dispatch.
Delivery details
Customers are responsible for providing a complete and accurate delivery address. Delivery estimates are not guarantees and can be affected by carrier delays.
Address issues and missed delivery
If a parcel is delayed, returned, or cannot be delivered because of an address issue, additional reshipping charges may apply.
Returns
Contact support@ausblu.com.au before returning an item. Opened, used, or damaged goods may be ineligible for return unless required by applicable law.
Damaged or incorrect orders
Notify us promptly and include your order number plus clear photographs of the parcel and item so we can review the issue.